VoIP Systems and Security

Just how safe is a VoIP system? A reasonable question from any business owner considering moving to a VoIP-based communications platform. Because VoIP is Internet-based, it faces the same security issues as any Internet-accessible application. Just like your computer, a VoIP system can be vulnerable to hackers, computer worms, and Denial of Service attacks.

The industry takes the security issue very seriously—their credibility relies on secure communications. In fact, the leading service providers (including our preferred VoIP provider, Mitel) have banded together to form VOIPSA, the VoIP Security Alliance. VOIPSA’s mission, in a nutshell, is to promote VoIP security through research and education. VOIPSA aggressively pursues its mission and serves as an invaluable clearinghouse for security issues and solutions.

By working in concert, the VoIP industry has made VoIP communications very safe. Tough encryption software and diligent monitoring of system traffic ensure that your vital communications are secure, in fact, according to some industry leaders, even more secure than a plain old telephone service (POTS).

When considering a VoIP provider, ask them about their security measures. It might be wise to also do a web search to see if they are associated with any publicized security failures or hacking attacks.

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