Mills Communications offers real-time ACD monitoring and historical reporting for the contact center.

• Respond immediately to changing call volumes and resource availability
• Improve fiscal management; Identify and target inefficiencies
• Enhance customer service and maintain service level targets
• Attract interest with electrifying, customizable and color selection options
• Effectively utilize all available resources - agents, queues and trunks
• Perform complex call record searches with ease

And More...

• Keep agents informed of contact center conditions when wall mounted reader boards might not be a practical answer
• Keep managers informed about contact center conditions in more than one location with only one connection
• Improve customer service and agent productivity with Call Routing and Agent Work Time
• Help managers schedule numerous employees more efficiently and effectively