News
Business Phone System Greetings
The greeting your Inter-Tel business phone system plays is often the first thing a customer hears when they call in. We want our greetings to sound great, don’t we? System greetings often need to change for a variety of reasons. Whether it’s a holiday or you just want to change it up, here are the instructions to change the greeting.
- Go to any phone
How Your Small Business Can Benefit from VoIP Phone Solutions
Voice over Internet Protocol, VoIP, is a premier mode of online communication. It connects a wide array of users across vast networks. From client interaction to sales, it’s also a cost-effective solution to overpriced calling plans. Due to its high bandwidth, many companies are switching over to broad-based technologies. Internet phones utilize high-end transmission protocols. These enable voice communications over IP networks. The result is…
Why We Partner with Mitel Phone
At Mills Communications, we’re honored to provide Mitel phones, services, and communications platforms. Mitel has been a leading global brand in telephony in this millennium. Its merger with rival Inter-Tel in 2007 solidified its standing as a premium provider in the market. We chose Mitel because of its aggressive lead in developing VoIP-based communications platforms. VoIP is an emerging technology that stands, we think, as…
VoIP Systems and Security
Just how safe is a VoIP system? A reasonable question from any business owner considering moving to a VoIP-based communications platform. Because VoIP is Internet-based, it faces the same security issues as any Internet-accessible application. Just like your computer, a VoIP system can be vulnerable to hackers, computer worms, and Denial of Service attacks. The industry takes the security issue very seriously—their credibility relies on…
VoIP Systems | iPhone Users to Start Paying for Skype
In a surprising reversal, popular VoIP phone service provider Skype has announced that they will start charging iPhone users to use their service over AT&T’s 3G network. This comes just a year after Skype had said their service would always be free between Skype subscribers logged into their accounts. (Interestingly, Skype will remain free of charge to users on the Verizon network.) Apparently “always” isn’t…
SpectraLink Phones for Your Business Phone System
Several of our customers use SpectraLink phones as part of their business phone system. SpectraLink phones are wireless handsets designed for your various business needs. They are appreciated for their compact size and their ability to act as a digital phone off of your business phone system. There are different SpectraLink phones for various needs. The SpectraLink i640 is designed specifically for commercial applications. Some of…
Choosing the Right Business Phone System for Your Business, Part 2
In the last entry we offered six questions you need to answer before you purchase a business phone system. Most assuredly there are more, but these six basics are a good start.
1. How many stations do you need?
The number of stations helps to determine which system is most economical for your business. For example: If you’re looking at over 50 employees you…
Choosing the Right Business Phone System
Choosing and setting up your home phone system couldn’t be easier. Unfortunately, doing the same for your business phone system is an order of magnitude more complex. Certainly, the various technologies and array of vendors can be overwhelming. To the positive, recent advancements in technology that will complicate your buying decision mean that you’ll probably be spending a lot less than even a decade ago.…
Three Great Call Center Software Solutions
In the last entry we talked about call center software in general. Now let’s examine a few products in detail. As we’ve mentioned before, we’re big fans of Mitel, the Canadian communications company. They engineer great products and provide support world-wide. That’s why we offer their call center packages. Mitel Customer Service Manager is their entry level solution. Designed for small and medium-sized businesses (SMBs),…
All About Call Center Software
In the past few years, businesses both large and small have learned, or have been reacquainted with, the singular importance of customer relationship management. No aspect of relationship building is too minor to be unimportant. To be sure, the tenor of your business’ interaction with prospects and existing clients can be set with your customer’s first experience with your call routing system. This increased awareness…