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VoIP Systems and Security
Just how safe is a VoIP system? A reasonable question from any business owner considering moving to a VoIP-based communications platform. Because VoIP is Internet-based, it faces the same security issues as any Internet-accessible application. Just like your computer, a VoIP system can be vulnerable to hackers, computer worms, and Denial of Service attacks. The industry takes the security issue very seriously—their credibility relies on…
VoIP Systems | iPhone Users to Start Paying for Skype
In a surprising reversal, popular VoIP phone service provider Skype has announced that they will start charging iPhone users to use their service over AT&T’s 3G network. This comes just a year after Skype had said their service would always be free between Skype subscribers logged into their accounts. (Interestingly, Skype will remain free of charge to users on the Verizon network.) Apparently “always” isn’t…
SpectraLink Phones for Your Business Phone System
Several of our customers use SpectraLink phones as part of their business phone system. SpectraLink phones are wireless handsets designed for your various business needs. They are appreciated for their compact size and their ability to act as a digital phone off of your business phone system. There are different SpectraLink phones for various needs. The SpectraLink i640 is designed specifically for commercial applications. Some of…
Choosing the Right Business Phone System for Your Business, Part 2
In the last entry we offered six questions you need to answer before you purchase a business phone system. Most assuredly there are more, but these six basics are a good start.
1. How many stations do you need?
The number of stations helps to determine which system is most economical for your business. For example: If you’re looking at over 50 employees you…
Choosing the Right Business Phone System
Choosing and setting up your home phone system couldn’t be easier. Unfortunately, doing the same for your business phone system is an order of magnitude more complex. Certainly, the various technologies and array of vendors can be overwhelming. To the positive, recent advancements in technology that will complicate your buying decision mean that you’ll probably be spending a lot less than even a decade ago.…
Three Great Call Center Software Solutions
In the last entry we talked about call center software in general. Now let’s examine a few products in detail. As we’ve mentioned before, we’re big fans of Mitel, the Canadian communications company. They engineer great products and provide support world-wide. That’s why we offer their call center packages. Mitel Customer Service Manager is their entry level solution. Designed for small and medium-sized businesses (SMBs),…
All About Call Center Software
In the past few years, businesses both large and small have learned, or have been reacquainted with, the singular importance of customer relationship management. No aspect of relationship building is too minor to be unimportant. To be sure, the tenor of your business’ interaction with prospects and existing clients can be set with your customer’s first experience with your call routing system. This increased awareness…
Call Center Software: The Benefits of Call Recording
Call recording is one of the many features of your business phone system that is included in call center software. Several of our customers have software to record a call. With this software, you can hit record on the phone and the conversation will automatically drop to your voice mail box. Pretty convenient, right?
- Here are some other benefits for call recording:
- Avoids repetition
- Easy sharing
More about Mitel Phones and Services
In the last entry we introduced you to Mitel, one of our partners, and a leading communications platform provider. Let’s take a look at Mitel’s product offerings. The Mitel Superset 4025 is the workhorse of the Mitel phone line. Reasonably priced, this feature-rich phone has 14 programmable buttons and can accommodate conference calls while supporting Automatic Call Distribution (ACD). The 4025’s flexibility allows it to…
Mitel Phone | Meet Mitel
The number of telecom companies has exploded over the past decade. New technology, the growth of wireless service, and expanding broadband access has changed the nature of telephony. It’s not only voice and fax communications anymore—it’s a unified network that combines voice, video, and internet across landlines and wireless, in the office and in the field. As a result, your business will be seeking not…