Inter-Tel—Solutions that Communicate Performance
Inter-Tel redefines the communications landscape, delivering technologically advanced communications software and hardware to businesses. Our network-centric, converged communications, and IP-centric systems give our customers a choice of infrastructure. Scalable deployment and migration opportunities enable customers to grow their communications portfolio as their business grows. Our belief in open, non-proprietary standards helps protect businesses’ communications investments. Our investment in VoIP, IP and SIP technologies harness the voice capabilities of the Internet. These focused commitments enable us to provide enterprise with reliable, value-driven communications solutions that meet their needs today and well into the future.

Communications Applications that Drive ROI
Communications applications provide businesses a key opportunity to address their operational performance and improve their business processes. Inter-Tel focuses on applications that grow business revenue, improve business efficiencies and lower operating costs through a real Return on Investment. Our portfolio of products includes Presence Management applications, and Collaboration and Messaging Tools that address needs across departments and functional workgroups, linking the communications requirements of sales and marketing, facilities management, administration, materials and human resources, into a single, cohesive, cost-effective/cost-reducing organization.

Intelligent Presence Management and Call Handling
Today’s business environment depends more and more on the mobility of its work force. Associates need to remain connected to each other and to clients whether in the office, in meetings or traveling. Businesses require a user-friendly tool for employees to extend their presence beyond the desktop while effectively managing their communications.

Imagine getting the calls you need, the calls you want, and the calls you’ve been waiting for—the first time. Inter-Tel’s Unified Communicator software enables your associates to prioritize how, when and where to receive incoming calls by blending call features, routing rules, contacts, collaboration, availability and presence into a single application which can be accessed from desktop and remote locations via browser and speech recognition technology. This presence management application enables improved collaboration and workflow, and reduces distractions by allowing the user to implement routing rules to efficiently handle incoming calls. Specific calls can be easily routed to multiple endpoint devices including analog, digital and IP phones; cellular phones and wireless endpoints.

Integrating Applications Into the Desktop Endpoint
Using the Internet as part of your communications solution is a requirement for the modern business environment. You need your data network to seamlessly connect your local employees, remote staff and satellite offices—providing functionality, mobility and flexibility. You require a dynamic, blended, multi-protocol IP endpoint solution that addresses your unique enterprise needs. Inter-Tel’s innovative and sophisticated Model 8690 unified communications device truly demonstrates the power of today’s converged voice and data.

Our visionary, touch-screen multimedia IP endpoint runs on Microsoft® Windows® CE .NET creating a framework for integrating applications such as Unified Communicator software enabling you to manage presence and availability status, monitor the status of coworkers, speed-dial contacts, easily conference associates and clients, and view call history and messages using a stylus or your fingertip.

MSCRM Integration
The power of our converged platform and Microsoft Customer Relationship Management (CRM) have come together to help businesses deliver superior customer service and generate revenue. With Inter-Tel’s assistance, ePartners—a national reseller of Microsoft CRM software—developed Telephony Manager software, which enables our customers to integrate with Microsoft CRM via the Inter-Tel OAI interface.

Single Point of Contact Communications
Inter-Tel’s Managed Services Program is designed to address the Total Cost of Ownership—merging business and technology based on your unique business model. We provide enterprise with end-to-end business communications services and solutions including equipment, applications, carrier services, planning and provisioning, custom application development, and peripheral products integration, as well as the ability to add emerging technologies that respond to business needs—strategically connecting financial and application objectives to deploy tangible, practical business solutions.

Technology, Leadership and Alliances—Empowering Enterprise
Founded in 1969 by Steven G. Mihaylo, Chairman of the Board, Inter-Tel has grown from providing simple business telephone systems, to offering value-driven communications products; applications utilizing networks and server-based communications software; and a wide range of managed services that include voice and data network design and traffic provisioning, custom application development, and financial solutions. An industry-leading provider focused on the communication needs of business enterprises, Inter-Tel employs over 1,900 communications professionals, and services business customers through a network of approximately 59 company-owned, direct sales offices and over 350 authorized providers in North America and Europe.

Moving toward the multimedia, virtual enterprise environment, Inter-Tel’s hardware solutions; Presence Management applications; VoIP, IP and SIP technologies development; and our drive to become The Voice of the Internet® of the communications industry, reflect our commitment to grow with our customers. With over a legacy of technological innovation and leadership, we continue to seek out new solutions, resources and alliances with companies such as ePartners, Microsoft and Oracle the enable us to empower enterprise to improve productivity and profitability.